values

Is it getting busier in here? Busyness, uncertainty and the courage to slow down

Busy. The next meeting – online, offline, over coffee, with lunch, after dinner. Presentations, evaluations, process optimisations, digitalisation, implementations and reorganisations. Emails, instant messages, video calls, meetings.

You may feel frazzled but isn’t fast a great advantage? In a recent survey McKinsey¹ found that speed was associated with better outcomes – the positive effect was seen across all business dimensions, yet particularly in regards to operational resilience and innovation. Yet – here’s the thing – as separately reported McKinsey² senior business leaders reported feeling busy and overwhelmed whilst getting nothing done and the quality of interactions decreasing. I remember that feeling well from corporate settings – a constant stream of meetings, project revisions, KPI reporting – being busy with no tangible outcome for the business.

What is it about the connection here with speed versus busyness with little value added.

When McKinsey talks about an advantage for speed, if you dig into their report, you will find that the barriers reported as getting in the way of speed are silos, slow decision-making and lack of strategic clarity. So, I would argue that the advantage of organisations being ‘faster’ is not about doing more, quicker, and spinning madly. I believe it is about being intentionally focused and calm with a clear strategy, and with a culture that enables employees to take bold business decisions at the right moment and right level, with the right amount of information and with an appropriate amount of risk. This enables a felt speed – as the right activities and decisions get focused on and delivered upon.

The importance of strategic clarity as seen as one element required for speed – and increased operational resilience and innovation. The research by Leadership Expert Dorie Clark, who focuses on long-term strategic thinking, showed that business executives recognise the importance for long-term strategic thinking yet at the same time report to not have time to do so³. She took her research further to explore why they don’t have time, what is it with the busyness. Here’s the thing, as you will see in her concise Ted Talk⁴ the perceived busyness is often not about how much you have to do, but is associated with status, uncertainty and numbing (ie avoiding feeling our emotions). That means this busyness achieves the opposite to what would be desired, business leaders are staying busy to avoid decisions, or feeling discomfort and ambiguity.

So if you want leaders and a corporate culture, where leaders are calm and focused, whilst making courageous decisions based on strategic clarity and collaborating across silos – you want to build the ability to handle discomfort, ambiguity, paradox challenges whilst staying true to agreed upon values and being accountable for mistakes. You want leaders who are able to feel comfortable slowing down in able to speed up.

There are three areas to focus on:

1) At the individual level: Train for skills in courage and handling uncertainty. Start right at the top of the organisation with this. You have to slow down to make space, learn about vulnerability, values, trust and resilience. Become brave and kind leaders who pay attention.

2) At the corporate culture level: Create a corporate culture where it is safe for courageous decision-making. And remember, clear is kind. Culture is defined by a collection of norms, beliefs, values or artifacts. Take a close look at what you are rewarding and what people are held accountable for.

3) At the corporate strategy level: Really focus the corporate strategy to avoid noise, ensure there is alignment with your purpose and values. Understand your stakeholders.

In 2021, the consulting firm Kienbaum did a study⁵ investigating courage in the workplace – their research led them to define a leader as courageous as being both ‘determined’ and ‘value-driven’ (Entschlossenheit & Werteorientierung). Despite confirming the positive correlation of courage with business performance – they found that only 12% of participants in their study displayed courage as measured by their definition.

The good news is that courage and the ability to handle uncertainty can be developed as leadership skills. I support leaders develop Daring Leadership, Abundance Mindset and Collaborative Narratives as the cornerstone for courageous and innovative organisations.

Sources: